Books and other returnable items
Notification of Arrival
You will be notified via your registered email address when the item arrives for you. Dalhousie affiliates are expected to use their Dalhousie email for all library communications.
Pick up of Material
Document Delivery items must be picked up at a Dalhousie Library. The notification email will include the pickup location. The pickup location normally defaults to the Dalhousie Library at which you registered, but the request form allows you to change your preferred Dalhousie pickup location on a request by request basis.
The lending library determines the length of the loan. Most loans are for 3 weeks with no renewals.
The blue wrapper around the item indicates its due date. Please do not remove the blue wrapper.
The blue wrapper will indicate whether an item is non-renewable. If you need more time with the item and the blue wrapper does have “not renewable” option or online via the request form. Staff will check with the lending library to see if renewal is possible. If the item cannot be renewed it must be returned immediately.
If you still need the item, put a note on it when you return it (or email email@example.com) and staff will try to obtain a copy from another library for you.
Automated overdue notices are sent by the system. Up until the delivery of the second automated overdue notice staff will attempt to renew renewable items upon request. Items for which two overdue notices have been sent may not be renewed.
Please respect the lending policies of the libraries providing the material to maintain Dalhousie’s institutional borrowing privileges with them.
A $20.00 non-refundable fee will be charged for any item which is not returned after the final overdue reminder has been sent. Replacement costs for lost or long overdue items are the responsibility of the requester. Delinquent borrowers’ document delivery privileges may be restricted or revoked.
If the lending library recalls the item before its due date you will be notified by the Document Delivery staff. Recalled items must be returned immediately. If you still need the material staff will try to get the item from another lending library.
Document Delivery items must be returned to one of the Dalhousie Libraries Service Point desks and should retain the blue wrapper which provides all the relevant return information. Please do not remove the blue wrapper.
Lost or Damaged Material
Please inform the Document Delivery staff immediately if an item has been lost or damaged. The lending library will be notified and will determine any charges.
Replacement and/or repair costs for lost or damaged items are the responsibility of the requester. The Document Delivery staff do make note of any apparent damages to items upon their receipt from the lending library and upon their return from our patrons.
Contact Document Delivery
If you have any questions regarding document delivery please contact the Department.