Infrastructure Operations

In addition to the front-line services like Brightspace support, video conferencing support, and classroom technologies, ATS is involved in several library initiatives/services that support the work of the Dalhousie Libraries including in-house development, specialized computing and storage resources, system design and architecture. Without this support, the Dalhousie Libraries could not provide all of the services they currently offer.

    Systems Administrators: Installing and configuring Library software, hardware, and networks. Monitoring Library system performance and troubleshooting issues. Ensuring security and efficiency of Library IT infrastructure.

    Developers: Researching, designing, implementing, and managing Library software programs. Testing and evaluating new programs. Identifying areas for modification in existing programs and subsequently developing these modifications.

    Instructional Technologies Architect: Responsible for the delivery and assessment of the Learning Management System and associated academic tools. Supervisor to the Instructional Technologies team and acts as an escalation point for support issues that require added attention.

    Statistical Computing and Support: Providing licensing administration and coordinating deployment and technical support of statistical software for teaching and research.

The Library Desktop team maintain the technology in the various Library Learning Commons locations. Their work ensures the computers, installed software, scanners, and printers are available to support student’s needs. In addition, they provide technical support to Library staff to help ensure they can work effectively when supporting patrons.

Dalhousie provides a number of software packages for download and use by faculty, staff and students. ATS provides the software download page to make the software easily accessible in one location and ensures the applications offered are up to date with current teaching requirements. The Help Desk can provide technical support if needed.