Feedback
Libraries & Brightspace Support Feedback 2020-21 Report
Online Student Input & Feedback Team 2017-18 Report
Online Student Input & Feedback Team 2017-18 Full Report (PDF)
Table of Recommendations
| Recommendations - Student Input & Feedback Team 2017-18 Report | Status |
| Promote/highlight library & Brightspace tutorials and document delivery to distance students early in the first semester. Brainstorm different means of promotion (e.g., screenshots or video snippets). Reminder emails should be sent out during the academic year. | Addressed broadly for all students during the pandemic. |
| Ensure tutorials adequately cover BB Collaborate and how to turn off discussion notifications in Brightspace. | |
| Consider the suggestion of adding “retrieved from” instructions to APA citation tutorials/instructional content. | 'Retrieved from' removed for most references in APA Style Guide 2019 edition. |
| Provide clarity on the kinds of material that can be delivered and how they will be delivered (i.e., not picked-up from the library). | |
| Investigate “un-burying” all the features and information within Brightspace. | |
| Check the performance of Brightspace instant messaging (see comments under April). | |
| Investigate ease of e-book use on Macs. | |
| Investigate if document delivery usage statistics are available for distance students for the past 3-5 years and monitor use going forward. |
Student Input & Feedback Team 2017-18 Report
Student Input & Feedback Team 2017-18 Full Report (PDF)
Table of Recommendations
| Recommendations - Student Input & Feedback Team 2017-18 Report | Status |
| Based on student responses, better liaison relationships with faculty and in-class sessions/introductions appear to help break the barrier between students and the library/librarians, raise awareness of RA and raise student comfort levels with contacting librarians for RA. Efforts in these areas should be improved to increase uptake of RA amongst reluctant student groups that stand to gain from this service. | |
| Consider offering more library orientations and information sessions at the Sexton library as per the suggestions made in the Services section of this report. | Online modules have been increased and campus-wide sessions promoted. Specific department needs will be reviewed for fall 2023. |
| Develop prompts or promotion of document delivery at typical times and point of need (e.g., mid-term, within search interfaces, etc.) | |
| Continue looking into extending library/LC hours or consider only one location for extended/24-hour opening. | We continually monitor our hours and traffic in library spaces to determine the optimal hours. Budget constraints make it increasingly difficult to offer more hours than we currently do. |
| Reconsider the “problem” chairs in the Killam first floor LC (i.e., blue “sled” chairs). | Problem chairs all removed & replaced. |
| Investigate printing issues at Sexton library (see section under Services). | No issues with B&W, colour, and large format confirmed April 2023. |
| Investigate how the Writing Centre and other student services promote their service. | √ |
Student Input & Feedback Team 2016-2017 Report
Student Input & Feedback Team 2016-2017 Full Report (PDF)
Table of Recommendations
Recommendations – SIFT 2016-2017 Report |
Status |
Review website, study room booking policy, and check in procedures |
Website and check-in procedures to be reviewed. Study room booking policy has been reviewed and remains unchanged |
When designing new study rooms, include a variety of sizes to accommodate different group sizes. |
Ongoing |
Continue considering 24/7 access (e.g., 24/7 access to one Halifax location in lieu of night owl hours at all locations) |
Exploring options |
Consider user-friendly updates to the wireless printing interface |
Some updates complete Fall 2017. Ongoing |
Develop a quick guide for document delivery for the online point of need |
In planning |
Promote both walk-in and by-appointment research assistance |
|
Encourage service point staff to demonstrate catalog searching to patrons looking for specific titles |
This has been highlighted at Access Services & Killam Service Point meetings |
Consider online textbook purchases and support open textbook initiatives |
Considered and used when appropriate |
Investigate which departments do regular newsletter or emails to students (for potential library communications pieces) |
✔ |
Conduct an “ethno-graphish” study of students to assess work behaviour when searching for and accessing materials (do they seek help? are they aware of document delivery?) |
Informal assessment in progress. |
Analyze document delivery usage statistics for students |
Document Delivery investigating data availability |
Conduct a space study at the Killam to identify potential improvements to help meet demands for individual and group study spaces |
✔ |
Analyze circulation statistics for the Kellogg collection (before move, during Chapter House location, and since return to Kellogg) |
Kellogg Library decided against this analysis |