Help, I Can't Access an Online Article / Resource

Please complete this form to help us solve the problem you’re having with a Dalhousie online resource. The fields marked with * are required. We will respond to you once we have reviewed your information.

Additional assistance is available here: https://libraries.dal.ca/help/ask-us.html

1. Can you access the eResource (database, eBook, journal) if you use a different browser or a different computer?

Yes

I do not have access to a different computer or browser

2. Can you access other Dalhousie eResources or your Dalhousie email? If not, try resetting your password (https://password.dal.ca)

Yes

3. What eResource were you trying to access? Copy and paste your citation or a section of the webpage in the space below. Please include the name of the ejournal or ebook.

4. What kind of error message do you see? Copy and paste the error message below if possible.

5. What kind of link did you click on to try to get access?

Get It @ Dal link on a webpage or in a database (SFX link)

Link in the Library catalog

Link in Novanet Classic - green header

Link on the library webpage

Other

6. Please copy the link that you used.

7. What browser are you using?

Chrome (Google)

Firefox (Mozilla)

Internet Explorer (Microsoft)

Safari (Apple)

Other

8. Were you

On Campus

Off Campus

9. Were you using Dalhousie's wireless network?

Yes

11. Dalhousie NetID

12. Dalhousie email address

13. How are you currently associated with Dalhousie?

Student

Faculty

Staff

Alumni

Other

14. Has your association with Dalhousie changed recently? Have you just joined Dalhousie? Graduated? Deferring? Skipping a semester? Retired?

Yes

Dalhousie University

Libraries

Help, I Can't Access an Online Article / Resource

Dalhousie University