eResource Help Request

Please complete this form to help us solve the access issue you are having. The fields marked with * are required.

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1. Can you access the eResource (database, eBook, journal) if you use a different browser or a different computer?

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2. Can you access other Dalhousie eResources or your Dalhousie email? If not, try resetting your password (https://password.dal.ca)

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3. What eResource were you trying to access? Copy and paste your citation or a section of the webpage in the space below. Please include the name of the ejournal or ebook.

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4. What kind of error message do you see? Copy and paste the error message below if possible.

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Upload image:

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5. What kind of link did you click on to try to get access?

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6. Please copy the link that you used.

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7. What browser are you using?

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8. Were you

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9. Were you using Dalhousie's wireless network?

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10. Name

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11. Dalhousie NetID

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12. Dalhousie email address

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13. How are you currently associated with Dalhousie?

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14. Has your association with Dalhousie changed recently? Have you just joined Dalhousie? Graduated? Deferring? Skipping a semester? Retired?

Dalhousie University eResource Help Request

Help, I Can't Access an Online Article / Resource